General Terms & Conditions for Accommodation Contract

Scope of Application
Article 1
  1. The Accommodation Contract and related agreements to be entered into between this Hotel and the Guest shall be in accordance with the following terms and conditions.
    Any matter not stipulated herein shall be governed by laws and regulations and/or generally accepted practices.
  2. In the case where the Hotel has entered into a special contract with the Guest, insofar as such special contracts do not violate laws and regulations and generally accepted practices, notwithstanding the preceding paragraph, the special contract shall take precedence over these terms and conditions.
Application for an Accommodation Contract
Article 2
  1. The Guest who intends to apply to the Hotel for an Accommodation Contract will be required to provide the Hotel with the following particulars:
    1. Name(s) of Guest(s) to be registered.
    2. Date(s) scheduled for overnight stay and estimated time of arrival.
    3. Accommodation charge (according, in principle, to the Basic Accommodation Charges described in the attached Table I).
    4. Other information considered necessary by the Hotel.
  2. In the case where the Hotel requests the Guest to submit a guest registration form to record his/her name, address, phone number and other information, the Guest who has made an application for accommodation shall promptly submit such form even after the conclusion of the Accommodation Contract.
  3. In the case where the Guest requests, during his/her stay, extension of accommodation beyond the date described in Subparagraph (2) of Paragraph 1 above, such request shall be regarded as a new application for an Accommodation Contract at the time when such request has been made.
Conclusion, etc. of the Accommodation Contract
Article 3
  1. The Accommodation Contract shall be considered to have been concluded at the time when the Hotel has accepted the application described in the preceding Article, unless the Hotel has certified that the Hotel has not accepted the said application.
  2. The Hotel may contact the Guest for confirmation by phone, by which phone number provided by the Guest, on any day before the date of accommodation.
  3. When the Accommodation Contract has been concluded under the provision of Paragraph 1 of this Article, the Guest shall pay an accommodation deposit set by the Hotel within the limits of Basic Accommodation Charges covering the Guest’s entire period of stay (3 days when the period of stay exceeds 3 days) not later than the date specified by the Hotel.
  4. The Application Money shall first be applied to the final payment of the Accommodation Charge payable, and when the circumstances requiring application of the provisions of Article 6 and Article 18 have arisen, to cancellation charge, penalty and then compensation money in this order. If there is any outstanding balance left, it will be repaid at the time when the Accommodation Charge is paid as provided in Article 12.
  5. In the case that the Application Money described in Paragraph 3 of this Article has not been paid by the date set by us as stipulated in the same paragraph, the Accommodation Contract shall become invalid, but limited only to the case where the Hotel has notified the Guest to that effect at the time when prescribing the day due for payment of the Application Money.
Special Contract Requiring Non-Payment of the Application Money
Article 4
  1. Notwithstanding the provision of the preceding Article, Paragraph 3, there are cases where the Hotel accept a special contract which does not require payment of the Application Money specified in the said paragraph after the conclusion of the Contract.
  2. When accepting an application for an Accommodation Contract, in the case that the Hotel does not request payment of the Application Money specified in the preceding Article, Paragraph 3, and/or in the case that it does not specified the due date for payment of the said Application Money, it shall be treated as if the Hotel has accepted the special contract prescribed in the preceding paragraph.
Refusal of the Conclusion of the Accommodation Contract
Article 5
The Hotel may not accept the conclusion of the Accommodation Contract under any of the following cases.
  1. When application for accommodation is not based on this Contract.
  2. When there is no room available due to full occupancy.
  3. When the Guest seeking accommodation is considered likely to behave in violation of the provisions of laws and regulations, public order or good public morals with regard to the accommodation.
  4. When the Guest seeking accommodation is considered to be disturbing the calm order of the Hotel by making unreasonable complaints or claims, etc. in the Hotel.
  5. When the Guest seeking accommodation is considered to be corresponding to the following (a) to (c).
    1. A gang group stipulated in Item 2 of Article 2 of Act on Prevention of Unjust Acts by Organized Crime Group Members (Act No. 77 of 1991) (hereinafter referred to as “gang group”), a gang member stipulated in Item 6 of Article 2 of the same Act (hereinafter referred to as “gang member”), a semi-regular member of gang group or a person related to a gang group or other antisocial forces.
    2. A corporation or other entity whose business activities are controlled by gang group or gang member.
    3. A corporate body whose directors include persons corresponding to a gang member.
  6. When the Guest seeking accommodation is behaving in such a manner as to be annoyance to other hotel guests.
  7. When the Guest seeking accommodation is clearly considered to be carrying an infectious disease.
  8. When the Hotel receives demands in a violent fashion or is requested to assume an unreasonable burden with regard to accommodation.
  9. When the Hotel is unable to provide accommodation due to natural disasters, the malfunction of the facilities and/or other unavoidable causes.
  10. When the provision of Ordinances is applicable.
  11. When the Guest applies for accommodation without notifying the Hotel of his/her intension to use the room for his/her commercial purpose.
The Guest's Right to Cancel the Contract
Article 6
  1. The Guest may request the Hotel to cancel the Accommodation Contract.
  2. In the case where the Guest has cancelled the Accommodation Contract in the whole or in part (except is the case when the Hotel has requested payment of the Application Money by specifying the date due for such payment under the provision of Article 3, Paragraph 3, and the Guest has cancelled it prior to making such payment), the Guest shall pay the cancellation charge and the penalty as listed in the attached Table II. However, in the case where the Hotel has accepted a special contract described in Article 4, Paragraph 1, this provision shall be applied only to the case where the Hotel has notified the Guest of his/her obligation of payment of the cancellation charge and the penalty when accepting the special contract.
  3. In the case that the Guest does not arrive by 8 p.m. on the accommodation date (or two hours after the expected time of arrival if indicated by the Guest) without notifying the Hotel of such delay, the Hotel may regard the Accommodation Contract as having been cancelled by the Guest and will handle accordingly.
The Right of the Hotel to Cancel the Contract
Article 7
  1. The following are cases where the Hotel may cancel the Accommodation Contract.
    1. When the Guest is considered likely to behave or to have behaved in violation of the provisions of laws and regulations, public order or good public morals with regard to the accommodation.
    2. When the Guest is considered to be disturbing the calm order of the Hotel by making unreasonable complaints or claims, etc. in the Hotel.
    3. When the Guest is considered to be corresponding to the following (a) to (c).
      1. A gang group, a semi-regular member of gang group or a person related to a gang group or other antisocial forces.
      2. A corporation or other entity whose business activities are controlled by gang group or gang member.
      3. A corporate body whose directors include persons corresponding to a gang member.
    4. When the Guest behaves in such a manner as to be annoyance to other hotel guests.
    5. When the Guest is clearly considered to be carrying an infectious disease.
    6. When the Hotel receives demands in a violent fashion or is requested to assume an unreasonable burden with regard to accommodation.
    7. When the Hotel is unable to provide accommodation due to natural disasters and/or other causes of force majeure.
    8. When the provision of Ordinances is applicable.
    9. When the Guest does not observe prohibited actions such as smoking in bed, mischief to the firefighting facilities or other prohibitions of the Rules of Use stipulated by the Hotel.
    10. When the Guest is identified as an individual or group specified in Paragraph 11 of Article 5 after the conclusion of the Accommodation Contract.
    11. When the Guest who has made an application for accommodation has not promptly accepted the requests of the Hotel based on Paragraph 2 of Article 2.
  2. When the Hotel has cancelled the Accommodation Contract in accordance with the provisions of the preceding paragraph, and such cancellation was made on the grounds of Subparagraphs 5 and 7 of the preceding paragraph, the Hotel shall not be entitled to charge the Guest for any of the accommodation services, etc. which the guest has not received yet. When the Hotel has cancelled for other reasons, the Guest is required to pay the charges for the services which the guest has not received as the cancellation charge in accordance with the attached Table II.
Registration of Accommodation
Article 8
  1. The Guest will be required to register the following particulars at the front desk of the Hotel:
    1. Name, age, sex, address and occupation of the Guest.
    2. Nationality, passport number, place and date of entry into Japan, in the case of a foreign national.
    3. Date and estimated time of departure.
    4. Other particulars considered necessary by the Hotel.
  2. The Guest who is a foreign national and does not possess an address in Japan is requested to produce his/her passport of which a copy will be taken by the Hotel.
  3. In the case that the Guest intends to pay the charges described in Article 12 by means other than Japanese currency, such as traveler's checks, accommodation coupons, credit card, etc., the Guest will be required to show such instruments in advance to the Hotel at the time of registration described in the Paragraph 1 of this Article.
Time Allowed for Use of the Guest room
Article 9
  1. The Guest is entitled to occupy the contracted guest room of the Hotel shall be from 3 p.m. on the day of arrival till 10 a.m. of the day of departure. However, when the Guest stays for more than one night in succession, the Guest may occupy the room all day except for the days of arrival and departure.
  2. Notwithstanding the provision of the preceding paragraph, there are cases where the Hotel may accept the extension of the use of the guest room on the day of departure in hours other than those specified in the preceding paragraph, in which case the Guest shall pay additional charges as specified below.
    1. Until 1 p.m.: 30% of the Basic Accommodation Charge
    2. Until 3 p.m.: 50% of the Basic Accommodation Charge
    3. After 3 p.m.: full amount of the Basic Accommodation Charge
Compliance of the Rules of Use of the Hotel
Article 10
While staying in the Hotel, the Guest will be required to comply with the Rules of Use posted inside the Hotel as prescribed by us.
Business Hours
Article 11
  1. The business hours of principal facilities and other facilities in the Hotel, and details of the service hours of other facilities are indicated in the brochure provided, displays at major points inside the Hotel, and the service directory provided in each guest room.
  2. The service hours described in the preceding paragraph may be changed temporarily for unavoidable reasons, in which case the Guest will be notified by proper means.
Payment of Charges
Article 12
  1. The breakdown of the accommodation charges, etc. payable by the Guest shall be as listed in the attached Table I.
  2. Payment of the accommodation charges, etc. described in the preceding paragraph shall be made in currency or by other alternative means accepted by the Hotel, such as traveler's checks, accommodation coupons, credit card, etc., at the front desk at the time when the Guest departs from the Hotel or at the time requested by the Hotel.
  3. In the case that the Guest has not stayed at the Hotel at his/her discretion even after we have offered the guest room to the Guest and made it available for his/her use, the accommodation charge shall be paid.
Responsibility of the Hotel
Article 13
  1. In the case that the Hotel has inflicted damage on the Guest in the course of fulfilling the Accommodation Contract and related contracts or in breach of these contracts, the Hotel shall compensate for the said damage, unless the said damage has been caused due to a reason(s) not attributable to the Hotel.
  2. The Hotel is covered by the Hotel Liability Insurance Policy to cope with emergencies in the case of fire, etc.
Handling In Case the Guest Room Contracted Is Not Available
Article 14
  1. Should the guest room contracted for the Guest under the Accommodation Contract become unavailable for him/her, the Hotel shall try to offer other accommodation facilities under the same conditions as the original Accommodation Contract as far as possible, subject to the consent of the Guest concerned.
  2. Notwithstanding the provision of the preceding paragraph, in cases where the Hotel is unable to offer other accommodation facilities to the Guest, the Hotel shall pay to him/her a compensation charge equivalent to the penalty, which will be applied to the amount of the compensable damage. However, in cases where there is no cause attributable to the Hotel for not being able to offer the guest room, the Hotel shall not pay the compensation charge.
Handling of Checked Articles, etc.
Article 15
  1. When the articles, cash and/or valuables deposited by the Guest at the front desk have been lost or damaged, the Hotel shall compensate for the damage, unless the loss or damage has been caused by force majeure. However, in the case of cash and valuables, we shall do so only when the Guest has clearly reported the kind and value of such cash and valuables at our request. Otherwise, we shall compensate for the damage up to the maximum amount of 150,000 yen.
  2. When the Guest has brought into the Hotel articles, cash and/or valuables but has not deposited them at the front desk, the Hotel shall compensate for the loss or damage inflicted on them if caused intentionally or negligently on part of the Hotel. However, the Hotel shall not compensate for any damages when loss, breakage, or other damage is caused to the goods, cash, or valuables which are brought to the premises of the Hotel by the guest, except when proof of the damage or the like is made for damages caused by the Hotel's intention or negligence.
Custody of the Baggage or Personal Belongings of the Guest
Article 16
  1. When the baggage of the Guest has arrived at the Hotel prior to his/her arrival, the Hotel will keep it subject to the agreement of the Hotel given prior to its arrival and will hand it to the Guest at the time when he/she checks in at the front desk.
  2. As a general rule, when a Guest’s baggage or belongings are found to be left behind after checkout, the Hotel will wait for the owner to contact and provide instructions to the Hotel. If there are no instructions by the owner, the Hotel shall turn any valuables over to the nearest police station after the 7th day or later of when they were found and dispose of other articles after 1 month. However, food and beverages, newspapers, magazines, and the like will be disposed of the following day after checkout.
  3. The responsibility of the Hotel regarding the custody of the Guest's baggage or personal belongings in the case of the preceding two paragraphs shall conform to the provision of the preceding Article, Paragraph 1, in the case of Paragraph 1 of this Article, and to the provision of the preceding Article, Paragraph 2, in the case of the preceding paragraph.
Responsibility for Parking
Article 17
  1. The Hotel assumes no liability for the custody of Guest’s vehicles when the Guests use the parking lot under management of the Hotel (“the Hotel’s parking lot”), as the Hotel is regarded as simply offering a space for parking, irrespective of whether the key(s) of the vehicle has been deposited with the Hotel. However, the Hotel will assume responsibility if damages are incurred through the management of the parking lot if such damages were caused by the intention or negligence of the Hotel.
  2. The Hotel assumes no liability for the theft, loss, or damage to vehicles, vehicle accessories, or items within the vehicles for parking lots that are not under the management of the Hotel (“affiliated parking lots”).
  3. The Hotel assumes no liability for when users of affiliated parking lots incur damages to their vehicles, vehicle accessories, or items within the vehicles, due to the actions of other users of affiliated parking lots or other persons as well as other incidents resulting in damages that occurred within the affiliated parking lots.
Responsibility of the Guest
Article 18
  1. In the case that the Hotel has suffered damage due to the intention or fault of the Guest, the Guest shall compensate the Hotel for the said damage.
  2. The Guest shall notify to the Hotel immediately, in order for him/her to smoothly receive the accommodation services under the Accommodation Contract, when he/she recognizes the services provided are different from those of the Accommodation Contract.
Handling of Personal Information of the Guest
Article 19
The Hotel shall properly handle the personal information of the Guest received under the Accommodation Contract in accordance with the Privacy Policy of the Vista Hotel Group.
Amendment to General Terms & Conditions for Accommodation Contract
Article 20
The Hotel shall have the right to amend this terms and conditions in the following cases, by specifying the time when the amendment takes effect, and by making the intention to amend this terms and conditions, the details of the amended terms and conditions, and the time when such amendment takes place known to the Guests on the website of the Hotel or, when necessary, by other appropriate methods. And, when item (2) below is applicable, the Hotel shall make such amendment known by appropriate methods such as the website of the Hotel by the time when the amendment takes effect.
  1. if details of the amended terms and conditions conform to the general interest of the Guests; or
  2. if details of the amended terms and conditions do not run afoul of the purpose of the transaction concerning this terms and conditions, and it is reasonable in the light of the circumstances concerning the amendment such as the necessity of the amendment, the appropriateness of the details of the amended terms and conditions, etc.
Jurisdiction and proper law
Article 21
Any disputes between the Hotel and the Guest arising out of or related to the contracts for Accommodation shall be governed by and construed and enforced in accordance with the laws of Japan, and the Tokyo District Court or Tokyo Summary Court shall have exclusive jurisdiction over those disputes.
Effective Date
Article 22
This terms and conditions shall become effective August 1st, 2025.

Table I
Breakdown of the Accommodation Charges (Regarding Article 2, Paragraph 1, and Article 12, Paragraph 1)
Breakdown
Total amount
to be paid by the guest 		Accommodation
charges		 ① Basic Accommodation Charge
(Room charge or room charge plus meal & beverage charge such as for breakfast)
Additional
charges		 ② Meals and drinks (breakfast, dinner and the others)
③ Other facilities charge
Taxes Consumption tax, accommodation tax, and other taxes stipulated by law
(Remarks) The Basic Accommodation charge is indicated at the Front Desk.
Table II
Cancellation Charge and Penalty (Regarding Article 6, Paragraph 2, and Article 7, Paragraph 2)
No Show Accommodation Day 1 Day Prior to Accommodation Day 2 Days Prior to Accommodation Day 7 Days Prior to Accommodation Day 14 Days Prior to Accommodation Day 21 Days Prior to Accommodation Day
Individual Guest
(from 1 to 9)		 100％ 100％ 80％ 50％ 20％ ― ―
Group Guests
(from 10 to 50)		 100％ 100％ 100％ 80％ 50％ 30％ 10％
Group Guests
(51 or more)		 100％ 100％ 100％ 100％ 80％ 50％ 20％
No Show Accommodation Day 1 Day Prior to Accommodation Day 2 Days Prior to Accommodation Day
Individual Guest
(from 1 to 9)		 100％ 100％ 80％ 50％
Group Guests
(from 10 to 50)		 100％ 100％ 100％ 80％
Group Guests
(51 or more)		 100％ 100％ 100％ 100％
7 Days Prior to Accommodation Day 14 Days Prior to Accommodation Day 21 Days Prior to Accommodation Day
Individual Guest
(from 1 to 9)		 20％ ― ―
Group Guests
(from 10 to 50)		 50％ 30％ 10％
Group Guests
(51 or more)		 80％ 50％ 20％
Note:
  1. The percentage is the ratio of cancellation fees and penalties to the total room charges and taxes.
  2. In the case of the contract has its own cancellation fees and penalties, it specified in each contract will be applied.
  3. For reservations of consecutive nights and changes, applies for each night.
  4. Cancellation fees and penalties will be waved in full only for cancellations due to infectious diseases as defined by the Infectious Diseases Control Law, natural disasters which warnings or advisories has been issued, or transportation cancellations and delays with media announcements.

ページの先頭へ戻る